Store Surveys | Customer Satisfaction Survey & Feedback - Part 3

Old Navy is one of the most widespread clothing & accessories retailer in the United States. The company currently operates over 1020 stores under the Gap Inc. banner. The corporation’s headquarters can be found in San Francisco. In addition to this, some of the company’s flagship stores can be found in places like Seattle, Chicago, the Mall of America etc.

Old Navy started out as Gap’s idea to offer a less expensive version of its products. In 1994 the division was named Old Navy. It was for the first time that the brand was separated from its parent’s image. After 10 years of operation, Old Navy began a rebranding phase in order to gain a “high fashion feel”. The second rebranding phase started in 2011, when the company decided to focus on a more family-oriented environment, through Project One.

To this day Old Navy remains one of the better fashion retailers in the United States. If you are a customer for this brand you are probably already familiar with the type of customer service offered. The company is very serious about how it treats its customers and it appreciates any type of feedback. For this purpose it has created several survey portals such as or Most of these websites redirect to the main survey website, where customers can offer their input and comments regarding the company’s services.

What You will Need:

  • A laptop/PC, tablet or smart-phone with decent internet connection
  • A valid receipt from your Old Navy store
  • Approximately 10 minutes to complete the process

How to take part in the Old Navy Survey:


  • Head over to and choose your preferred language. You can select English, French or Spanish.
  • Click on Next to begin the survey.


  • The first few questions are designed to tell the company a little bit about you. This will make it easier for Old Navy to determine if your complaint or suggestion has been voiced before by customers of similar profiles.


  • Next, you will be asked to fill in details about your receipt. Fields such as ‘Country’, ‘State/Province of Store you shopped’ and ‘Store’ will appear.


  • For the next step you will be asked to type in your transaction and register information, as well as the date and time of purchase. Make sure you have the receipt around to make the process smoother. If the receipt information is not correct you won’t be able to complete the rest of the survey.

The process may seem a bit tedious but it ensures that feedback is truly genuine. Old Navy cares about the opinions of its customers and it will surely take steps in improving your experience with its stores.

  1. Once you have completed the receipt verification process you will be asked to respond to several questions and statements related to your experience with the company. Most of the questions are formulated as ratings from 1 to 10 that describe your experience with the company.
  2. As an incentive for completing the survey, Old Navy is offering a 10% discount for your next purchase.

Old Navy Customer Survey Usability Score:

We completed the company’s survey from a laptop, a tablet and a smart-phone. Here are our ratings for each of them. These ratings take into account the length of the process, information required and overall performance of the website:

  • Laptop/PC experience: 4/5 stars – the website loads quickly but the survey requires approximately 10 minutes to complete, and you will be asked to submit your receipt.
  • Smartphone experience: 1/5 stars – Old Navy doesn’t offer a dedicated page for smart-phones. Nevertheless, it is still possible to complete the customer satisfaction report without it. Obviously, it will take more than 10 minutes to complete.
  • Tablet experience: 2/5 stars ­– As you probably expect, there is also no mobile tablet page available. The good news is that the website works smoothly from this mobile device. It will still take a while or you to type in all the information.

Useful Information about Old Navy’s Survey:

Survey website:

Incentive: 10% discount code on your next purchase

Alternative survey websites:

Official Old Navy Website:

Social links: Facebook and Twitter

How to Contact Old Navy

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The neutral clothing & accessories line has provided with various contact methods. If you have completed the Old Navy customer survey but still have something that you would like to add here are a few contact methods that might appeal to you:

  • Old Navy Contact Number: the company offers several contact numbers. All of them are free of charge. You can voice your complaints, comments and inquiries here:

Old Navy Credit Card: 1-877-222-6868

International Customer Service: 1-614-744-3908

Old Navy Visa: 1-866-450-5294

Customer Service: 1-800-653-6289

Customer Service TTY: 1-800-449-4253

  • Old Navy Mailing Address: If you like doing things the old-fashion way you can also send a letter to the company at one of the following addresses. The first addresses should be used for online purchases, while the second one is dedicated to store purchases:

Old Navy Online 200 Old Navy Ln. Grove City, OH 43123-8605 – for online purchases

Old Navy Customer Relations 200 Old Navy Ln. Grove City, OH 43123-8605 – for store purchases

Please keep in mind that neither of these addresses should be used for returning merchandise.

  • Email Old Navy Contact Information: There is also the option of sending your assessment, observations or reviews through emails at Make sure you state the purpose of your email in the subject. This will make it easier for operators to redirect your message to the right department. All mails are read by customer care representatives and responses are sent in a timely manner.
  •  Official website: We recommend you to first read the contact information, privacy policy and FAQ on the company’s official website. It provides valuable information related to tech issues, merchandise returns, feedback and order follow-ups. The official website can be found at
  • Hotline experience: Old Navy offers great customer service. All you have to do to get in contact with a representative is to press the 0 button as soon as the automated message starts. You will be placed on hold until an agent is available. If you are interested in coupon codes and offers, you can find out all about them with the help of the agent. Don’t forget to show your appreciation if you were satisfied with customer service!

Old Navy Hours of Operation

Some stores operate on different hours, but most locations have the following schedule:

Monday – Saturday: 10.00 AM – 9.30 PM

Sunday: 11.00 AM – 7.00 PM

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ToysRUs requires no introduction as it is one of the largest & most respected juvenile-products retailer in the United States. At present, the corporation operates over 2000 stores around the globe. You can find the ones closes to you by using the store locator tool on the official website. ToysRUs also owns and operates several eCommerce sites including, and

The first BabiesRUs location opened in Westbury approximately 20 years ago. Today it is known as one of the best specialty baby product retailers. It currently operates around 260 stores in the United States. On the official website you can find BabiesRUs locations that are closest to you.

The fact that BabiesRUs has become one of the leading specialty baby product retailers in the country is no coincidence. The company knows that in order to achieve worldwide appreciation it must put its customers first. For this purpose it has created an online guest satisfaction survey that customers can fill out. By completing this survey you are contributing to the improvement of services at BabiesRUs.

What you Will need for the Survey:

–          You will need a laptop, tablet or smart-phone and a decent internet connection to access the survey.

–          A receipt from BabiesRUs in order to complete the required fields prior to the survey questions.

–          Approximately 5-10 minutes of your time


How to take part in the BabiesRUs Survey

  1. The first thing you need to do is to head over to This is the official survey website. You will probably be redirected to the foresee platform, which is the market search company in charge of the toy store’s surveys.

babiesrus feedback survey

  1. Before you begin the survey you will be asked to choose a preferred language between English and Spanish.
  2. We advise you to read the rules at the bottom of the page before submitting your feedback to the company (they can be found here).
  3. Once you arrive on the next page you will be asked to enter your valid BabiesRUs receipt information. Enter your 4-digit store code, the access code and the code of the cashier.

babiesrus feedback survey

  1. Personal information such as age will be required before you can leave your review or observation.
  2. Complete the survey and click the submit button. We urge you to give honest answers and show your appreciation (or disapproval) of the company’s services.

BabiesRUs Customer Survey Usability Score

Our usability score takes into account how much time it takes to complete a survey, how well it works across different platforms or devices, and how much information is required prior to leaving an assessment.

  • Laptop/PC experience: 4/5 stars – Although the receipt validation process is fairly simple, it may take a while for the user to fill in the information. In terms of speed, the survey is quick and easy.
  • Smartphone experience: 2/5 stars – the babiesrus survey isn’t compatible with smartphones. Although it is possible to complete it from a mobile device, it will take longer.
  • Tablet experience: 2/5 stars ­– Tablets are also not compatible with the survey, and you will be able to view it in desktop version.

Useful Information about BabiesRUs’s Survey:

Survey run by ForeSee – an independent market search company

Incentive: Customers who take part in the survey have a chance enter sweepstakes for 500$ babiesrus coupons. The coupon code will be given at the end of the survey. Please keep in mind that only legal residents who are 18-years or older are allowed to take part.

Official BabiesRus website:

Survey website:

Contact Information for BabiesRUs

BabiesRUs is part of the ToysRUs family. This means that you can also use the contact information provided by ToysRUs in order to resolve issues. Toys “R” Us currently serves millions of customers in the United States alone. With over 1.600 stores and several online eCommerce platforms (like BabiesRUs) also come several contact methods that customers can use.

Although the company is trying to keep the allure of childhood (hence the motto ‘where a kid can be a kid’), there are several ‘adult’ problems that may require solving. The customer service team is ready to help you through one of the following channels:

  • BabiesRUs Phone Numbers: there are several phone numbers that you can use to get in contact with the team. Here are some of the most important ones:

Customer Relations: 1-800-769-7787

Media: 1-973-617-5900

Sales: 1-866-742-6423

Babies”R”Us Customer Service: 1-888-222-9787 (1-888-BabyRUs)

Online orders: 1-800-869-7787 non-stop for online order issues, from 8AM to 10PM for all other problems.

  • Mailing Address: if you are a traditionalist you can also get in touch with BabiesRUs locations by sending a letter. Each store has its own mailing address, and the address for the company’s headquarters is Toys “R” UsOne Geoffrey WayWayne, NJ 07470
  • Contact Form: ToysRUs and BabiesRUs share the same type o contact form. If you have any questions related to orders placed, items, return policies, payment options, baby registry, store pick-up, promotional codes etc., or if you simply wish to leave an observation, you should visit this link.
  •  Live Chat: Even if it is not available at all times, BabiesRUs and ToysRUs websites offer the live chat option. If specialists are available for live chat you will see a green “chat live now” icon under your cart.

babiesrus feedback survey

  • Customer Service Email: As you probably expected, BabiesRUs also offers an email address that you can contact. You can use if you want to drop a comment, assessment, review or complaint for the customer care team. We tested this contact option and received an automated message from the company stating that an agent will get in touch with us shortly.
  • Social Media: You can also leave BabiesRUs feedback or reach out to the team through social media channels.

BabiesRUs – Twitter

BabiesRUs – Facebook

ToysRus – Twitter

ToysRUs – Facebook

  • Official website: The official website ( greets visitors with an ample amount of information and categories. We are confident that you will find all the information you need here. You should only contact the team through alternative channels if the solutions provided on the official website do not work.
  • Hotline experience: We gave BabiesRUs to get a feel of customer services provided. We were surprised to be picked up by a live agent in less than a minute. The agent was extremely helpful and told us that customer support is available 24/7. You can ask them anything about printable codes, store locations, feedback and assessment forms etc. In addition to this, most problems are answered in the FAQ section of the website.

BabiesRus Hours of Operation:

Most BabiesRUs locations respect the following schedule:

Monday – Saturday: 9.30 AM – 9.30 PM

Sunday: 10:00 AM – 7:00 PM

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Safeway is an American store sequence; it’s the second-largest store chain in Northern America, following The Kroger firm, and has 1,418 shops found throughout USA. The corporation is based in Pleasanton, Ca. Store Information rated Safeway No. 4 in the 2011 “Top 75 North American Food Retailers” based on 2010 fiscal year estimated revenues of $41 billion.

Are you a regular shopper at Safeway stores? How was your last visit? Were you satisfied with the products and prices available in-store, were the staff friendly? These are all questions Safeway wish to know answers for. The Grocery Survey website is a way for Safeway to interact with it’s customers and forever improve it’s products & services on offer to the public.

The survey itself shouldn’t take more than a few minutes to complete, and once your finished you can enter the sweepstakes for a chance to win one of five $100 Safeway gift cards.

To participate you must have a valid receipt from your most recent visit. It’s really simple to begin, let us show you how;

  • Visit the official survey website at
  • Read the sweepstake rules, and there is an option for Spanish speaking if needed.
  • Find your receipt and enter the date and special code and click Start Survey to begin.
  • Answer all required questions as honest as possible.
  • Once finished enter the sweepstakes to win the $100 gift card!

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Sports Authority is one of the biggest and well known sporting good stores in the USA, headquart-ed in Englewood, Colorado and operating an estimated 460+ stores and online via the official website The shop is loved by many sport enthusiasts young and old for the vast variety of products available including golf, football, action sports, swimming, baseball, basketball and much more.

Have you recently visited Sports Authority? What were your opinions? The survey was developed to allow the company to gain an insight to what makes you happy, allowing them to increase the level of service and products available to the public.

The survey shouldn’t take no longer than seven minutes to complete and as an incentive, on completion you will be rewarded a free coupon to save $10 off your next purchase of $50 or more (valid in-store only).

Sound good? Great, let’s begin below;

  • Visit the official website at
  • Select your language (English or Spanish)
  • Locate your invitation or receipt and enter the code / date and click Start to continue.
  • Continue to answer all questions as honest as possible.
  • Redeem your coupon code, and enjoy your next visit to Sports Authority! is an American consumer-electronics company based in Richfield, Mn. Additionally, it runs in Puerto Rico, Mexico, Europe, and China. The business was set up by Rich M. Schulze and Gary Smoliak in 1966 as a sound niche retailer; in 1983, it had been relabeled with increased focus set on electronic devices.

If you haven’t already visited a Best Buy store you can view or also shop online at where you can find almost everything you can think of from gaming, computers, speakers, televisions, sat nav, cables & wires and so much more. Use the online store locator to find a Best Buy store near you.

So what is Best Buy Cares all about? It’s the online survey developed by the company to gain an insight to what makes their customers happy or sad. If you have recently made a purchase at a Best Buy store and would like to leave comments then this is a great way to do so.

Best Buy are a company who value their customers opinions and rest assured they are listened to, allowing them essentially to become a better company by listening and serving their customers.

The survey itself shouldn’t take longer than a few minutes to complete, it’s really easy and as an incentive to get started – Best Buy are giving entrees a chance to win a $5,000 Best Buy shopping spree!

Sound good? All you need to begin is a valid receipt from your most recent purchase and be 18 years or older.

  • Visit the official homepage.
  • Select your language (English or Spanish)
  • Locate your receipt and enter the Group A, B & C codes into the box. Click next to continue.
  • Answer all required questions as truthful as possible.
  • Enter the sweepstakes for your chance to win the $5,000 shopping spree at your local store.

We wish all the best of luck, I could do with some new gadgets couldn’t you? :)


Banana Republic is a popular clothing and accessories store owned by Gap Inc. Founded in 1978, the Banana Republic brand quickly grew to now operating over 600 stores internationally. If you haven’t already visited a BR store then why not visit them online at where you can see a full list of products and services available to the public including discount sales, credit cards and don’t forget to use the store locator to find a Banana Republic local to you.

What is Survey4Br all about? The website was developed by Banana Republic to allow them to monitor their valued customers opinions and see how they can continue to develop the brand and services on offer to the public. If you have recently made a purchase at a Banana Republic store and would like to leave your comments then this is a great way to do so.

The feedback survey shouldn’t take more than a few moments to complete once you’re in flow and on completion you will be given a 20% off coupon to use in-store on your next visit.

Sound OK? Let’s begin =)

  • Take a visit to the official survey website at
  • Select your language (English/Spanish/French) and click Next
  • Enter your age and gender and click Next
  • Continue to answer all questions by selecting the appropriate checkbox and click Next.
  • Once your finished, you will be given a 20% off coupon.


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Aramark Company, as Aramark known generally, can be an American food-service, facilities, and clothes supplier furnishing academic establishments, companies, sports facilities, state and national prisons, and healthcare establishments.

What is the My Guest Experience website all about?

The ARAMARK Visitor Experience Study, located at, is an on-line survey created by ARAMARK discovers how pleased clients are using the business’s goods and services which can be found. The company uses the information supplied by you and other people to make modifications to their own customer-care, goods, and general ambiance within the shop. This study is performed on the internet for your own comfort.

Should you consider this study, you’ll have your own voice heard. You may tell something to them you want about your own experience and they’ll hear. They especially desire to understand because this permits them acquire knowledge about what’s wrong with their shops the awful experiences you experienced. Then they’re able to focus on making modifications to repair these issues.

The survey shouldn’t take long to complete, and once finished you will get an opportunity to earn a $250 Chase gift-card via the online sweepstakes. Sound good? Let us show you how to get started below;

  • Visit the official webpage at
  • Read the terms & conditions, and enter your survey code found on receipt or search by state.
  • Answer all required questions as honest as possible, they are mostly general questions seeing the level of happiness throughout it’s customers.
  • Enter the sweepstakes for your chance to win a $250 Chase gift card.

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HomeGoods is a sequence of home furnishing stores managed by TJX Companies and has 400 stores over america as of September 2012. At your average HomeGoods store you can find an assortment of products including unique home decor and affordable home furnishing to suit all styles and budgets. If you haven’t already visited an HomeGoods store then why not check them out online at and use the find a store function to find a store near you.

The HomeGoods Customer Satisfaction Survey, available at, is an online questionnaire designed by HomeGoods that measures customer approval of goods and services provided to clients by the business. The firm uses the information in the survey which you and other customers provide to enhance several areas, including some goods, customer support and yet the feeling of the shop. This survey is completed online for extra convenience.

For taking part in the HomeGoods survey you can enter the sweepstakes to win $500, it shouldn’t take longer than several minutes to complete. If you are as ready as we are, then let’s get started below;

  • Visit the official survey website at
  • Locate your receipt and enter the survey number, date & time of visit and click Start to continue. Spanish users can also be redirected to appropriate page.
  • Continue to answer all required questions.
  • Enter the sweepstakes for your chance to win $500.

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It was created in Peterborough in 1932. Over time Perkins has enlarged its engine ranges and makes a large number of different engine specs including gas and diesel engines. Over time Perkins has enlarged its engine ranges and creates a large number of various engine specs including gasoline and diesel engines.

The Perkins Visitor Survey, available at, is an on-line questionnaire developed by Perkins to aid the business measure satisfaction of these services and merchandises. They use this advice supplied to enrich a few of these goods, the feeling of these customer service and shop. This definitely is an on-line survey; finish it at your convenience.

By participating within the study, you can leave significant and useful comments about recent experiences in the restaurant. That information is needed by the company to enhance the shop and study what works. There must become a deal in your receipt. By participating within the survey, you’ll receive a code to be able for your free offer to write-down. This is often a complimentary thing, savings, and much more.

It’s really easy to get started with the survey, and once your completed you can enter the sweepstakes for your chance to win $500 cash! Sound good? Let’s show you how to get started below;

  • Visit the official Perkins survey at
  • Enter the 15 digit survey code found on your receipt and click start to Continue.
  • Answer all required questions as honest as possible
  • Once your finished, enter the sweepstakes to win $500.

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Rack Room Shoes is an American footwear store situated in New York. The firm was established in Salisbury, NC in 1920 by Phil Levinson, who offered it to his son-in-law, Mort Lerner. Rack Room runs more than 450 shops in 34 states under the brands Off-broadway Shoe Warehouse and Holder Room Shoes, a previously Atlanta, GA – based chain which it purchased in the 80’s. At your average Rack Room store you can find an assortment of products including shoes, boots, sandals and sneakers for all ages and sizes including womens, mens, kids, and browse popular brands including Timberland, Oakley, Clarks, New Balance and many more.

If you haven’t already visited a Rack Room store then why not visit them online at where you can get an idea of the products and services on offer, and use the online store locator to find a Rack Room Shoes near you.

So what is the Rack Room Survey all about?

If you have recently visited a Rack Room store then you will be pleased to know that you can now leave your opinions online so that they can be read by the company themselves. During your most recent visit, were you satisfied with the level of service provided? Were the staff friendly? These are the general questions you will be asked.

Rack Room a company who take pride in their products & services and value your opinion, for taking a few minutes to complete the survey you will be given a free printable coupon to use on your next visit and if you are over the age of 18 you can enter the sweepstakes to win more great prizes.

It’s really easy to begin, so let us show you how;

  • Visit the official survey website at
  • Enter the date you visited, state / store location and purchase amount. Click next to continue.
  • Continue to answer all required questions as honest as possible.
  • Print your free coupon, and enter the sweepstakes to win prizes!
  • Enjoy your next stay at Rack Room Shoes.

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