Welcome to the Customer Survey Report guide to filling out the My Carnival Cruise survey. If you recently went on a sea trip with Carnival Cruises, you might have gotten a survey invitation from the company via e-mail. In this article, we’re going to talk about how to fill out the survey, what else you should know about it, and how to contact the company.
Carnival Cruise Line – About the Company
Carnival is a cruise line from America. Together with Holland America Group, Carnival UK, and Costa Group, it is part of the Carnival Corporation & plc. The Carnival Cruise Line has over 20 majestic ships and organizes cruises to and from all corners of the world. This includes the Caribbean, Alaska, Asian shores, Africa, and Europe.
What is the My Carnival Cruise Survey?
The My Carnival Cruise guest satisfaction survey is a short questionnaire about your most recent cruise trip. This survey covers aspects of your interaction with the company ever since entering their website and until after your cruise has ended.
What You Will Need
Since you already have a PC, laptop, and/or mobile device connected to the internet, all you’ll need is an actual survey invitation. And since most deals with Carnival Cruise take place online, you will receive this code via e-mail a few days after your cruise ended. However, you will need to complete the survey in 10 days from receiving it.
How to Participate in the My Carnival Cruise Survey?
Here are the steps to correctly filling out the My Carnival Cruise survey:
- First, follow the link you receive via e-mail from the company to enter the survey.
- Then, answer the questions regarding the quality and accuracy of their website. This includes navigation, booking, user friendliness, and ease of use.
- Now, think about your interaction with the customer care representative and rate their attitude, knowledge, helpfulness, etc. It’s particularly important to highlight any additional services you purchased at the recommendation of the representative.
- Then, think about your time on the cruise ship and rate individual aspects like food and beverage quality, size and comfort of your room, staff’s attitude, shore excursions, etc.
- If you accepted additional services from the company, like accommodation the night before your cruise or after, transportation, etc., now’s the time to rate them.
- Finally, type in any other observation the survey did not cover so far and finish the survey!
If you did not receive a survey invitation, you can contact the company using the phone numbers mentioned below.
Of course, you can also complete the shorter version of the My Carnival Cruise survey. Here’s how:
- Go to the short survey link, www.newlinks.com/carnival.
- Fill in your name, address, and e-mail.
- Tell the company when and where you traveled with them last.
- Rate the food, entertainment, shore excursions, special events, music, shops, and your cabin.
- Tell the company whether you’d recommend them to others and travel with them again or not.
- Finally, let the company know about your age and income.
However, you will have better chances at earning the rewards when filling out the survey from the official e-mail link.
Useful information about the My Carnival Cruise Survey
Carnival Cruise Official Website: www.carnival.com.
My Carnival Cruise Survey Website: www.newlinks.com/carnival or the one received via e-mail.
The rewards for filling out the My Carnival Cruise survey are discounts and fun points you can later use to purchase cheaper cruises.
Carnival Cruise Lines Hours
You can get in touch with Carnival Cruise 24/7 using the phone numbers mentioned below. For non-urgent matters, employees are ready to offer assistance Monday through Friday from 8:30 AM until 6:30 PM.
Carnival Cruise Lines Locations
Carnival Cruise Line has its headquarters in Miami, FL. Few offices exist outside this location since most business takes place via the internet. And fewer of them are open to the public.
How to Contact My Carnival Cruise
If you want to book a cruise, already have a booking but need to find out more, or have a complaint/recommendation, you can call the following phone numbers:
Carnival Cruise sales and customer care phone number: (800)438-6744.
Carnival Cruise complaints & guest care phone number: (800)929-6400.
Of course, you can always log into your My Carnival Cruise account and contact the company via their website.
Logo sources: 1, 2.
Current average ratings.