Kohl’s was founded in 1962 and ever since then the retail store has been developing at an incredible speed and has become one of the most well-known department store chains in the United States. In 2010 the store became a Fortune 500 company. Kohl’s now has more than 1,000 stores in just about every state in the U.S. The merchandise offered by Kohl’s ranges from watches and jewelry to games, toys and clothing.
This customer service survey has been developed by Kohl’s in order to find out more about the feelings and opinions of customers shopping in the store. You will only need a few minutes to complete the survey and give your thoughts and feedback regarding the store.
With the help of this survey, Kohl’s can improve its services in such a way that its customers will have a better experience when shopping in the retail store.
What You’ll Need
The kohlssurvey.periscopeiq.com is a questionnaire in which you can express your dissatisfaction or satisfaction regarding the services provided by Kohl’s. Kohl’s is known for being very serious about its customer feedbacks and will take your input very seriously. Knowing this, let’s take a look at what you’ll need in order to complete the survey:
- An internet connection.
- A tablet, smartphone, laptop or desktop computer.
- Knowledge of English or Spanish in order to complete the survey.
- Around 15 minutes of free time to go through all the sections in the survey.
- The access code and 4 digit number on your shopping receipt.
- An email address.
How to Take Part in the Kohl’s Customer Service Survey
- Go online to the homepage of the Kohl’s customer service survey at http://kohlssurvey.periscopeiq.com/ and choose “Click here to get started” for English or “Español” for Spanish.
- After selecting the language in which you want to complete the survey enter the 4 digit number and access code found on your receipt and then click on “Start Survey”.
- Enter your email address and name when asked to do so.
- Follow all the instructions found on the website and answer all of the questions truthfully.
Kohl’s Survey Usability Score
Laptop/PC experience: 4.5/5 stars
Smartphone experience: 3/5 stars
Tablet experience: 4/5 stars
Useful Information about the Kohl’s Survey
Official site: www.kohls.com
Survey site: http://kohlssurvey.periscopeiq.com/
Time required completing the survey: around 15 minutes
Incentive: improving the department store’s services
How to Contact Kohl’s
If you have more inquiries and comments that you cannot address with the help of the customer service survey you can contact Kohl’s by using these methods:
1. From https://cs.kohls.com/app/ask/noIntercept/1. You can use the contact form on the company’s official website.
2. Post Mail: If you wish to contact Kohl’s via mail you can send them a letter at the following address:
PO Box 3043
3. Phone number: If you want to speak to someone in person you can call the number (855) 564-5705 (This is a toll free number)
Kohl’s Hours of Operation: Monday – Saturday 7am – 10pm, Sunday 8am – 10 pm CST