The Cheesecake Factory Feedback is a tool the company uses to get to know their locations from their customers’ perspective. If you have a feedback invitation code on your receipt, you can complete the survey. Maybe you were happy with your experience and their products or you see room for improvement. No matter the case, fill out the feedback questionnaire and let the company know. Thus, you will enable the Cheesecake Factory to provide better services and products to their customers.
Read on to find out when and how to complete the survey.
Fun fact: July 30th is National Cheesecake Day. The Cheesecake Factory celebrates by introducing new cheesecakes and issuing special offers.
The Cheesecake Factory – About Company
The company is cheesecake distributor and restaurant owner group. The company is U.S.-based and operates brands like:
- The Cheesecake Factory.
- Grand Lux Café.
- RockSugar Pan Asian Kitchen.
- The Cheesecake Factory Bakery Café.
Evelyn Overton founded the Cheesecake Factory in 1949’s Detroit. After opening a shop but discovering she needs time for her children, she continued to work from home and supply to local restaurants. By 1975, the Overtons relocated to Woodland Hills, LA and opened a wholesale bakery. The owners opened their second restaurant in 1983, in Marine del Ray. Furthermore, the company expanded its menu and upgraded their locations by 1990. Nevertheless, they continue to do so today.
Today, the company is a distributor for the well-known Barns & Noble cafes from their stores. Therefore, it is even more popular than a few years ago. They offer special items for guests with allergies or sensitivities, low-calorie menus, and are able to cater or deliver orders.
What is the Cheesecake Factory Feedback?
The Cheesecake Factory feedback is a short questionnaire customers can complete to help the company improve their services. It covers matters like products and services, your overall experience, and how likely you are to return or recommend them. Due to the survey’s thorough questions, it is an effective way to provide complete feedback.
What You Will Need
First of all, there are a few amenities you need in order to participate in the Cheesecake Factory feedback campaign. You need to have access to a computer or mobile device and an internet connection.
Furthermore, the Cheesecake Factory requires the following:
- You have a receipt with a feedback invitation.
- Your receipt is no older than 3 days.
- To only complete one survey per household per month.
How to Participate in the Cheesecake Factory Feedback?
Your input will be used to improve products and services. The company asks customers identification information for the location that gave them the survey invitation. Therefore, to truly help the company, you need to only refer to your last visit in a Cheesecake Factory restaurant.
Here are the steps to correctly complete the Cheesecake Factory feedback:
- First of all, go to the official Cheesecake Factory Feedback page: thecheesecakefactoryfeedback.tellsmg.com.
- In addition, enter your feedback invitation code. It is a 14-digit number, printed on the bottom of your receipt.
- Click “Start”.
- Then, answer all the questions. These will refer to food quality and temperature, overall taste, interacting with employees, cleanliness, waiting time, and your overall experience. In addition, you can also type in any other observations – matters that were not covered by the survey.
- Type in your contact information.
- FInally, complete the survey.
Useful information about the Cheesecake Factory Feedback
The Cheesecake Factory Official Website: www.thecheesecakefactory.com.
The Cheesecake Factory Feedback Website: www.thecheesecakefactoryfeedback.tellsmg.com.
The reward for filling out the survey is a Cheesecake Factory coupon. Thus, customers can use it in any location that operates under this brand. The survey is operated by SMG – Service Management Group.
The Cheesecake Factory Hours
Given the company operates franchised restaurants, hours vary in terms of location. Therefore, to find out which business hours your closest Cheesecake Factory restaurant has, refer to the “Locations” page from their official website. You can find it on the top menu of the Cheesecake Factory official website.
The Cheesecake Factory Locations
There are over 200 Cheesecake Factory restaurants in 36 U.S. states and worldwide. To find the nearest Cheesecake Factory location, refer to their official website. Same as before, you can access the “Locations” feature from the top menu.
How to Contact the Cheesecake Factory
You can contact the company by visiting the “Connect” page on the official website. Therefore, if you want to order Cheesecake products, you can use this feature to contact your closest location.
Corporate Office Address of the Cheesecake Factory : 26901 Malibu Hills Rd., Calabasas Hills, CA 91301.
Phone Number of the Cheesecake Factory : 818-871-3000.
Fax Number of the Cheesecake Factory : 818-871-3001.
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