12. January 2018 · Comments Off on Tom Thumb Survey – www.telltomthumb.com · Categories: Store Surveys

If you are interested in shopping at Tom Thumb grocery stores, then you may want to consider filling out their customer service questionnaire. It provides you an opportunity to share valuable feedback. So, the following will lay out everything about the Tom Thumb survey so that you can complete it to the best of your ability.

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Tom Thumb – About the Company

Tom Thumb was first founded as Tom Thumb Food Stores in 1948. It wasn’t until 1972 that they expanded in the Austin area once they entered the grocer market. Now, Tom Thumb is a supermarket chain that operates out of the Dallas/Fort Worth Metroplex. The traditional grocery stores are known as Tom Thumb while the high-end stores are dubbed Flagship Tom Thumb.

What is the Tom Thumb Survey

The Tom Thumb survey is a customer satisfaction questionnaire the company uses for feedback purposes. It is a basic, straightforward survey that takes about five minutes or so to complete. You will encounter questions asking you to rate your experience with your recent store visit. Furthermore, you will see multiple choice questions that concern where you shopped at in the store, the behavior of the staff, etc.

What You Will Need

To take the Tom Thumb survey, it is required that you make a purchase as you need a valid receipt. In addition, as the survey is taken online, it is best that you have a stable Internet connection. The invitation code on the receipt is only valid for 14 days from the date of purchase, so the Tom Thumb survey must be taken within two weeks if you wish to receive the coupon.

How to Participate in the Tom Thumb Survey

  • Visit the official Tom Thumb Customer Satisfaction Survey website.
  • If you need to, you can select to take the survey in Español.

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  • Using the information on your most recent receipt, enter the date of visit, time of visit, and the entry ID.
  • When you begin the Tom Thumb survey, you will be asked to rate your overall satisfaction with your store visit.
  • Continue through the survey answering all questions honestly and rating different areas such as the helpfulness of the staff to the appearance of the store.
  • At the end, you should receive a coupon code to write down on your receipt.

Useful Information about the Tom Thumb Survey

You can visit the Tom Thumb official webpage to learn more about the store, while you can take the Tom Thumb survey on the sponsor website. As with other similar customer questionnaires, you need to be a resident of the United States of legal age to participate. At the conclusion, you will receive a coupon code to write in the space provided on your receipt.

Tom Thumb Hours

Most of the Tom Thumb locations operate around the same hours. In general, you can find the store open daily from either 6 AM – Midnight or 6 AM – 1 AM. Some stores have pharmacies in them, and those hours can differ as well. For instance, some open Mon – Fri from 9 AM – 9 PM, Sat 9 AM – 6 PM, and Sun 12 PM – 5 PM. Other pharmacies run Mon – Fri, 9 AM – 9 PM, Sat 9 AM – 7 PM, and Sun 12 PM – 6 PM.

Tom Thumb Locations

Tom Thumb has well over 20 stores that are located throughout the Dallas/Fort Worth Metroplex in Texas. If you need help finding a location near you, their official website has a store locator you can use.

How to Contact Tom Thumb

You can reach out to Tom Thumb by using a number of methods. If you wish to talk to a representative, you can call the Retail Store/Corporate number: 1-877-723-3929. You can also write to the Customer Support Center at M.S. 10501, P.O. Box 29093, Phoenix, AZ 85038.

There are also online methods you can use such as their “Comments & Questions” contact form. Tom Thumb is additionally found on Facebook, Twitter, Instagram, and Pinterest.

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