Panda Express Survey – www.PandaExpress.com/Guest | Customer Satisfaction Survey & Feedback

Panda Express is a fast casual restaurant chain serving American Chinese cuisine, operating inside the USA in casinos, shopping malls, theme parks, college campuses and more. Founded in 1983, and quickly grew to become the largest chain of Chinese fast food restaurants in the United States with over 1,500 restaurants across 42 states and Puerto Rico.  If you’re not familiar with Panda Express, then you can use the online restaurant locator to find a Panda Express near you!

On the menu you will find a variety of food including Orange chicken, Beijing beef, Mandarin Chicken and Kung Pao chicken. Whether you like your rice fried, steamed, chow mein or mixed vegetables – Panda Express has it all.

What is the Panda Express Guest Survey?

The survey was launched by Panda Express to collect customer feedback on their dining experience in order to improve their overall customer experience and general good tasting Chinese food. The feedback survey just takes a few minutes to complete, and on completion you will get a coupon code for a free entree when you purchase two entrees on your next visit.

Panda Express listens carefully to it’s customers which is probably why it’s the #1 Chinese restaurant chain in the United States, so by expressing your honest thoughts and opinions with the company you will be sure you are listened to.

How to get started with the Panda Express Guest Survey

First of all you will need a PC or mobile device connected to the Internet, and a valid receipt from a Panda Express restaurant.

  • Visit the survey website at www.pandaexpress.com/guest to get started
  • Enter the store number seen on your receipt
  • Continue answering all required questions
  • Make sure you enter a valid e-mail address as this is where you will receive your free validation code to use as a coupon for your free entree.
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9 Comments

  1. I have eaten at your restaurant numerous times since its opening in Memphis. I will no longer do so due to when I used your wi-fi it wouldn’t allow me to access jw.org web site it gives a norton virus warning and refuses access to the site stating its a known cult site. I will Besure to pass this info on to as many jehovahes witnesses as I can using the available electronic media sitesbas I can, if you don’t want our money we can spend it else where there a pei wie right down the street from your Memphis store.

    Reply

  2. I WENT TO PANDA EXPRESS AND BOUGHT FOOD FROM THEM FROM PELANDALE ROAD MODESTO.THEY HAD HAIR IN THE FOOD I CALLED THE MANAGER ON MONDAY 04/30/2013 THAT YOU HAD LONG HAIR IN THE FOOD AND IT WAS JUST DISGUSTING.HE TOLD ME TO BRING THE RECEIPT SO HE CAN REFUND ME THE FOOD.WHEN I WENT TO THE STORE HE SAID HOW DO I KNOW THAT YOU CALLED ME ,DUMAAS I TOLD YOU MY NAME WHO I WAS .DOES HE WANT ME TO CALL KRISS ABOUT THIS SHAME ON YOU BEING THE MANAGER AT THIS YOUR STORE.HE DOESNT EVEN HAVE A SMILE ON HIS FACE AND HIS SO RUDE WITH HIS CUSTOMERS .FIRST OF ALL YOU SHOULD LEARN HOW TO SERVE CUSTOMERS WITH A SMILE.I DON’T KNOW WHO GAVE YOU THIS MANAGER POST ON THE FIRST PLACE.THE LADY WHO WAS THERE BEFORE PAULA WAS A VERY NICE LADY .I WAS COMING TO YOUR STORE NEARLY EVERYDAY BUT AS YOUR BAD SERVICE DON’T THINK WE WILL COME BACK TO THE STORE IF HE STILL IN THIS STORE THATS THE REASON HIS LOOSING LOT OF CUSTOMERS FROM THIS STORE.LEARN HOW TO TREAT YOUR CUSTOMERS GOOD.SHAME ON YOU BEING A MAN AS A MANAGER AND TREATING THE CUSTOMERS NOT RIGHT.CHECK YOUR FOOD FIRST THIS IS NOT FIRST TIME AND IAM NOT THE ONLY CUSTOMER SAYING THIS ABOUT YOU THERE ARE MORE CUSTOMERS WHO DON’T LIKE YOU.

    Reply

  3. Well Hans. It appears you are unloading on this guy. Who is Kriss? That sounds like a threatening statement. The hair in your food is totally unacceptible. If in fact his reply to your presence with the receipt was as you state, then that is lack of Customer Centric skills. These days “managers” are a dime a dozen at fast food chains. My question is are these folks all degreed to “manage” a business or is it a Corporate buck being passed. I’ve asked myself that question when I see substandard managerial behavior. So what does that tell you. But for the statement you are making. My recommendation is that you take any food with this type of issue right back to the store of purchase first; you may get a new serving and stilll have a good meal.

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  4. I am a Panda customer and have been since i lived in my home state; California. I have worked around food processing, Mfg and packaging many years. With training in Food Safety and Sanitation, OSHA and from the AIB (American Insitute of Baking); my observance is always “ON” when I eat out from a fast food drive thru, fast food sit down to find dining. I have also worked in 5 star hotels for F&B where entering some of the finest restaraunts as fine as they may appear; also have sanitation flaws. Most folks enjoy the moment may it be a first time, a special occasion and never stop to look at a glass for lipstick or spotted silverware. These types of issues should not be a mental checklist. However, where do we start.

    The Panda’s I visit are complimenary clean, the restrooms are clear of debris and always stocked with the necessities. It is important to communicate any issue(s) that one as a customer/patron see fit to disclose. I always do. It’s communicating that makes things happen. ~ Advocate.

    Reply

  5. juan carlos perez

    I worked many year in Solana Beach San Diego Panda Express look at many things that are not common the manager was José Holguin had a relation with a cashier name Alicia they came out of work by hours leaving the work to the other when only returning they just fix their hours no one could say anything for fear of losing their jobs José Holguin moved the cameras of different places so that nobody could see what they doing I worked for 5 years and never received anything of bonus José Holguin said that never did a sale during 2 years who were once checking I and my colleagues and stand that was altering the sales of the past years to that way we can thing never did sales that had not also one of the manager lin or lean arrived by pressing and shouting to all workers no one reason I don’t know why nobody says anything maybe does not have legal documents for work and have fear to loss they jobs unfortunately all change thanks to the managers that cannot handle this type of redlines thank you very much!!!!!!!!!!!!!!!!.
    It is good to know the opinions of the workers they depend on their PANDA EXPRESS restaurants

    Reply

  6. juan carlos perez

    October 9, 2013 at 10:12 pm
    I worked many year in Solana Beach San Diego Panda Express look at many things that are not common the manager was José Holguin had a relation with a cashier name Alicia they came out of work by hours leaving the work to the other when only returning they just fix their hours no one could say anything for fear of losing their jobs José Holguin moved the cameras of different places so that nobody could see what they doing I worked for 5 years and never received anything of bonus José Holguin said that never did a sale during 2 years who were once checking I and my colleagues and stand that was altering the sales of the past years to that way we can thing never did sales that had not also one of the manager lin or lean arrived by pressing and shouting to all workers no one reason I don’t know why nobody says anything maybe does not have legal documents for work and have fear to loss they jobs unfortunately all change thanks to the managers that cannot handle this type of redlines thank you very much!!!!!!!!!!!!!!!!.
    It is good to know the opinions of the workers they depend on their PANDA EXPRESS restaurants

    Reply

  7. You people are so expensive that I don’t want to eat your food:(my rating 0!have fun getting people angry.

    Reply

  8. I went to panda provo mall 15mts before to 5:00 an they dont haved fresh food I aks for a grillchicken and she told me I’m not going cook more.my kids love that the lady wasn’t nice

    Reply

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