Have you recently dined at one of the White Castle fast food restaurants? If so, now is your chance to let them know what you feel about their customer care and famous hamburgers. Are they what you crave? All you need to do is participate in the White Castle survey. By giving your feedback, you help the company assess their customer service policy and take better care of their guests. It takes 10 minutes to submit your review online and we are here to help you with the entire appreciation and evaluation process.

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White Castle is a well-known American fast food chain headquartered in Columbus, Ohio. Widely credited as the first fast food chain in the United States, its beginnings go back to 1921.
Among their popular menu items, the ‘sliders’, which are square, small sized hamburgers, take the first place. Did you know that Anderson, the founder of the fast food restaurant chain is believed to be the inventor of the hamburger bun? Many have changed since the early 20s, but there is something they White Castle managers take pride from keeping the same: providing signature hamburgers made from freshly grounded beef and onions.

Currently, you can try out the White Castle variety of products in over 400 locations in the Midwestern and Mid-Atlantic States. We’ll let you assess their uniqueness and affordability.

What Is the White Castle Survey?

White Castle values its customers’ opinion about the quality of their products and service. That is why they have designed an online questionnaire that touches on a guest satisfaction metrics and expectations.

Did White Castle meet your customer needs? Were the products of high quality? Were staff members nice to you? Was the location clean and welcoming?

By leaving your feedback, you can improve their customer care and enhance your future guest experience. Your opinion is important. Help White Castle make change what there is to be changed so you and other guests will be happy customers.

What You’ll Need

Prior to completing the online questionnaire, there are a few requirements you should comply with. Here are our indications:

  • Of course, you will need an internet-capable device to access the survey page, such as a laptop, PC, tablet, or smartphone.
  • Secondly, it is required to have basic knowledge of either English or Spanish. You can choose the language so to answer to the questions as clearly as possible.
  • Third, you should hold a recent and valid White Castle receipt.
  • Forth, you will have to dedicate approximately 10 minutes of your time to complete the survey by assessing your latest visit to one of the White Castle locations.

How to Participate in the White Castle Survey

Participating in the survey is quick and simple. Here is a step-by-step guide for you to follow and successfully complete the questionnaire:

  • Visit the White Castle survey online page.
  • Choose your language.

white castle survey page one
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  • Enter the 6-digit survey code located on your receipt (below the restaurant phone number).

white castle survey page 2
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  • Type the sale number, the number of the Team Member that served you, as well as the date on the recipe.
  • Then you can start rating your guest experience.
  • You will have to answer to questions touching on aspects that require the manager attentions such as the friendliness of the staff, the cleanliness of the location, the quality of products, the value for money.
  • Your thoughts are welcome and you are asked to answer as honestly as possible.
  • At the end of the survey, you will be asked to leave your contact details. Be sure to check their privacy policy and inform on how the company will use your personal information.
  • Click the Submit button.
  • A validation code will appear on the screen. Write it down on your receipt as you will need to validate it when you next visit a White Castle restaurant.

White Castle Survey Usability Score

White Castle Guest Satisfaction Survey Laptop/PC experience: 5/5 stars.

White Castle Guest Satisfaction Survey Smartphone experience: 3.5/5 stars

White Castle Guest Satisfaction Survey Tablet experience: 4.0/5 stars.

Useful Information about White Castle

Official website: www.whitecastle.com.

The White Castle Official Website is meant to provide you with more information about the company, menu, deals, and discounts, but also with support for different types of customer enquiries.

Survey site: www.whitecastle.com/survey

The link provided above we’ll take you to the survey web location. Click and complete. Then benefit of the incentive. Good luck!

Incentive: Taking part into a survey means assessing the quality of service and products provided by the company. As a way to say “Thank you”, White Castle rewards you with a validation code you can redeem when you next visit their restaurant.

White Castle Hours of Operation

White Castle operates over 400 fast food restaurants across the States. That is why the White Castle hours of operations may vary according to specific locations. We recommend using the Store locator tool (the LOCATE function) on their official website, find the nearest restaurant, and check the opening time.

How to Contact White Castle

Contact White Castle Online

The easiest way to contact White Castle is through their website. It is the digital era, isn’t it? So, visit their site and click the Contact Us option at the top of the page. You can send your requests, feedback or suggestions, but first you’ll have to enter your contact details.

Connect with White Castle on Social Media Channels

Reach out to White Castle on Facebook, Twitter, Pinterest, and so on. There you’ll discover what’s new in their menu offer, ongoing promotions and discounts, or other aspects that might be of interest for you as a customer. You can follow them on:

White Castle: Facebook.

White Castle: Twitter.

White Castle: Pinterest.

White Castle: Instagram.  

White Castle: YouTube.

Give White Castle Representatives a Call  

If you prefer contacting White Castle Customer Service representative by phone here is their number:

White Castle Phone Number: 1-800-843-2728.

Send Them a Letter

There is also a mailing address for you to use in case you want to send them a written enquiry:

White Castle Home Office Address

555 West Goodale St.
Columbus, OH 43215

Your feedback is important. Let White Castel hear what you feel about their offer and service.

This concludes our White Castle survey report. We hope our guidelines helped you complete the online questionnaire. If you have any questions about appreciation and review process, write us in the comments section below. We’ll get back to you as soon as possible. Cheers!

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Customer Survey Report