If you have visited BI-LO grocery stores recently, you can share your shopping experience and let them know what you feel about their customer service by completing the BI-LO Customer Experience Survey online.

BI-LO is a supermarket chain that values their customers’ feedback and are committed to improve their service based on the information they gather by means of surveys.

Our article will provide you with all the indications you need to follow in order to make your evaluation matter and, why not, make you the winner of a $250 gift card.

Bi-Lo Store
  • Share on Facebook

BI-LO – Company Information

With its headquarters in South Carolina, BI-LO operates grocery stores throughout the US, serving customers from South Carolina, North Carolina, Tennessee and Georgia. Their aim is to provide customers with top quality services and fresh products at very good prices.

The company was always focused on discounted offers for their shoppers. Their history goes back in 1961, when a small chain of food stores was purchased by Frank Outlaw. His vision was to create a grocery business where customers could buy national brands at the very best value on the market.

Over the years they have held on to their initial philosophy and introduced bonus cards and fuel perks that saved customers billions of dollars.

Also, BI-LO is a company that gives back to the community through charitable fundraising and community events such as BI-LO Charity Classic. They wish to play an important role in the community that supported them to grow.

BI-LO also has in-store services other than grocery-related, such as Gift Cards, Lottery Tickets, Western Union, Flower Shop and Discount Tickets.

Want to find out which is the closest store to your location? On BI-LO’s website there is a Store Location option at the top of the page. All you need to do is enter your city and state or your zip code and customize your search within 15 to 75 miles. They also have advanced search options, depending on the services and products that interest you more such as money transfers, pharmacy or gluten free products.

BI-LO Customer Experience Survey

Do you enjoy shopping at BI-LO’s and wish to share your experience? The company will benefit of your thoughts on the services and products they provide, as well as of your suggestions. Feel free to share your comments and help them improve their customer care and product offer by participating in their customer experience survey.

The survey can be taken by simply accessing www.bi-losurvey.com.  Your feedback is much appreciated. Wonder how you can be rewarded for participating in this 5-minute survey? Sharing your assessment gives you the opportunity to enter their sweepstakes and win a $250 gift card every 30 days.

Your evaluation will help BI-LO enhance their services and their product offer, ranging from fruit and veggies to deli, bakery and pharmaceutical items.

What You Will Need

In order to participate in the BI-LO Customer Experience Survey you need to comply with the following:

  • Own a device that has or is capable of internet connection (laptop, tablet, desktop, smartphone);
  • Have a recent BI-LO receipt containing the details required for the survey such as date of visit and store location;
  • Be a legal resident of the United States and 21 years of age or older;
  • Speak English or Spanish;
  • Give up to about 5 minutes of your time to express your appreciation on their customer care.

Once you have ensured you have everything needed, you can take the survey by accessing the BI-LO survey page and follow the indications.

How to participate in the BI-LO Customer Satisfaction Survey?

Here are the indications you need for taking part in the BI-LO survey:

  • Go to the BI-LO Survey Website (link provided above);
  • Enter the 18 digit code printed at the bottom of your receipt, then click ‘START’;
  • Follow the indications on the screen and answer to the BI-LO Survey questions;
  • After completing the questionnaire with answers on your shopping experience you enter the sweepstakes and have a chance to win the $250 gift card.

BI-LO survey website first page
  • Share on Facebook

In relation to your review, you may be required to leave your contact details like phone number and email address so that you can be contacted back in case of winning the gift card. Good luck!

Useful Information about the BI-LO Customer Experience Survey

Official site: www.bi-lo.com

The company’s website will provide you with more useful information on their customer service, promotions and other offers. You can also check their online magazines and discover delicious ideas for your meals.

Survey site: www.bi-losurvey.com

This link will take you exactly on the page required to access for participating in the customer experience survey.

Incentive: Participating in this survey gives you the opportunity to improve your future shopping experience at BI-LO’s. Plus, you get the chance to win a $250 gift card.

BI-LO Hours of Operation

The hours of operation for BI-LO grocery stores may fluctuate depending on location. That is why we recommend you to check the exact schedule by contacting the store which is of interest for you.

How to Contact BI-LO

For any other inquiry or question, there are several ways to contact BI-LO.


  1. Find them ONLINE

For Customer Support, you can fill in a contact form. Before adding your comment or question, you need to mention your full name and preferred method of contact (phone, email, letter or no contact).

They are available Monday through Friday, from 8 am to 6 pm, and on Saturday, from 8 am to 4 pm. They are closed on Sundays.

Social Media is another option for you to share your opinion and customer experience. You can find BI-LO on:

  1. Reach Out to Them BY MAIL

If you wish to send BI-LO a letter, here’s some useful information:

  • Mailing Address

Attn: Customer Support Center
P.O. Box 99
Mauldin, SC 2966

  •   Shipping Address

208 BI-LO Blvd.
Greenville, SC 29607

Please do not hesitate to leave us a comment in case you have further questions or concerns about this evaluation and appreciation process. Keep in mind that your feedback is valued and can change your future customer experience for the better.

View ratings
Rate this article

Leave a Reply

Your email address will not be published. Required fields are marked *

Share This