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Old Navy has a long-standing commitment to its customers, and as a result, they regularly put out surveys to get responses to how their business model is working. Like many others in the world of retail, Old Navy has fought its battles and has come out a winner on the other side.

The Old Navy Survey is a key component of how well the company has done given the economic declines that we have all faced since its inception in 1994. Everyone who participates will get something in return, too.

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Photo Credit from Old Navy Gap

About Old Navy

Old Navy finds its beginnings near San Francisco as a subsidiary to Gap. It was founded in 1994 and was designed to still be trendy, but to also be less expensive than Gap stores typically were. Everything was intentional about the store from the design to the to the décor.

The stores were made to resemble grocery stores to an extent with the way they have shopping carts and impulse items near the front counters. The look and feel to the store was much more
inviting to the masses compared to the more sometimes stuffy feel inside a Gap store.

Shelves are made of metal, and the floors are always cement with the purpose of having an industrial look. The colorful clothing arranged on the shelving are all part of the design to also set the store apart from others in its target demographic.

Old Navy also grew exponentially from the time it opened its doors. Within the first four years, it surpassed one billion dollars in business, and by the early 2000s, the store went international. Many years later, in 2015, the company was pulling in over six billion dollars in sales per year in the United States alone.

What Makes Old Navy Famous

The simple answer as to what makes Old Navy famous is their clothing styles that never seem to go out of style. Their denim has been sold in a set of standards since they opened. You can walk into any Old Navy and try on skinny jeans or boot cut jeans, and you’ll know that they’ve remained true to form for decades. With the different washes, there is going to be a style and cut that works for everyone.

Old Navy also caters to the family which gives the store a markedly different feel from many of its competitors. There are dedicated areas within the stores that are for everyone from babies to boys and girls to men and women. They have their store down pact, and they keep it that way by incorporating Old Navy surveys on a regular basis so they can stay in tune with customers.

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Photo Credit from Old Navy Gap

What is the Old Navy Survey?

The Old Navy survey takes 8-10 minutes to complete, so you’ll need to give yourself a few minutes to get it done. You will get asked questions that can range from multiple choice to open-ended, so be ready to be as honest as possible when you answer. You’ll need to complete the survey within five days of your purchase date according to the receipt. Please remember that you will need a receipt to participate in the survey.

How to Participate in the Old Navy Survey

A purchase is required in order to participate in Old Navy’s survey. There’s no getting around that unless maybe you know someone who shopped at Old Navy but didn’t care about the rewards at the end.

To get started, you’ll need to go to the current survey site. It is usually printed at the bottom of your receipt so that you can find it. The survey site does change, so what you find now may not be the same as it was last year.

Once you get to the page, you’ll need to enter specific information found on your receipt like the transaction number and the store location. Once you have entered the info, you’ll be ready to get started on the survey.

There will be questions about the staff, overall service while in the store, displays, the layout, changing rooms, and possibly bathrooms. As the questions change periodically, the only thing you can be sure of is that they will reflect all aspects of the store and a hopefully positive shopping experience.

You may also see an open-ended section of the survey where you can write in any suggestions or feedback that weren’t answered in any of the previous questions. Once you’ve completed the survey, you’re going to get a discount code.

Be sure to write the discount code on your receipt and bring it back for your 10% discount off of your next purchase.

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Useful Info About the Old Navy Survey

Do keep in mind that you can’t redeem your discount online and you will have to use it at a brick and mortar storefront. It also only applies to merchandise, so you can’t use it to buy a gift card at a discount.

You also can’t combine the discount with any other offers, so if there is a 20% off coupon, you’ll have to choose which one to use one at a time. On the bright side, once you complete your survey and get your 10% off code, it is good for three months, so you’ve got some time before you need to use it.

Other Offerings at Old Navy

There are some other perks to shopping at Old Navy, too. If you apply for and qualify for the Old Navy Visa Card or the store card, the Navyist, you’re going to get some fantastic perks when you use either one.

Every time you use your Navyist card at any of the stores that are part of the Gap family, you’re going to earn points that will eventually lead to cash rewards. If you qualify for the Old Navy Visa card, you’re also going to earn points just by using your card anywhere you go.

Another perk that shows up every so often is Old Navy’s Super Cash rewards. You receive them by spending a pre-determined amount of money when you shop. Then you’re given specific dates you can return to save money on your next purchase. Super Cash can only be redeemed at Old Navy Stores.

As a bonus, if you keep your eyes out for extra deals, there will be times when you get double Super Cash. What that means is that instead of getting a $10 off coupon when you spend $25, you’ll get $20 in Super Cash to spend at your next visit.

Old Navy Hours

Old Navy hours vary by location, but they typically open around 9:00 AM and close around 10:00 PM. You’re going to need to find the store that is closest to you to get perfectly accurate hours. Also, check specific locations during the holidays as they typically have extended hours to accommodate holiday shoppers.

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Photo Credit from Old Navy Gap

Old Navy Locations

There are quite literally hundreds of locations across the globe, so your best bet is going to be to use the store finder. It will use your location to find the stores that are closest to you. You can also choose to only look for the Old Navy Outlet locations if you’d rather find those instead.

How to Contact Old Navy

You do have a few options when it comes to contacting Old Navy. You can always Google for your nearest location to get the phone number that calls any store directly or check the store locator as that information is there, too.

If you need to call their main line, you can reach them by phone both domestically and internationally. They are available from 7:00 AM to 1:00 AM EST every single day.

Domestic Phone: 1.800.653.6289

International Phone:
1.614.744.3908

Old Navy also welcomes letters and gives you an address to use as well. If you choose to write a letter, make sure you address it to either Old Navy Online for general service, or Old Navy Customer Relations if you’re writing about a specific store.

Address: 6007 Green Pointe Drive, Groveport, OH 43125

In staying with the times, they also encourage you to send them an email if you’d prefer. You can find it on their Customer Service page alongside their customer questions knowledge base.

Email: custserv@oldnavy.com

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