The Rona Survey is a way the most effective and accurate way for the company to measure their customers’ satisfaction with their products, services, and locations.
It addresses criteria like store proximity to every customer’s residence, ease of ordering and picking up orders, ease of finding items in their physical stores and online shop, or the overall experience when shopping at Rona. Therefore, it is an effective tool Rona uses to provide better services and products to its customers.
Read on to find out how to participate in the Rona Survey and enter the sweepstakes.
Rona, Inc. is a company that operates a series of home improvement retailers in Canada. The company has over 50,000 employees and manages company-owned stores and franchises. The most important chains operated by Rona are:
- Rona Home & Garden.
- Rona Cashway.
- Marcil Centre de Rénovation.
- Dick’s Lumber.
Lowe’s acquired Rona for over C$3.2 billion at the beginning of this year. As a result, the two companies became the strongest home improvement stores in Canada.
What is the Rona Survey?
The Rona survey is a short questionnaire customers can complete. It is to help the company improve its services. Also, have a chance to win a monthly prize. So, it is a way the company gets to see its stores through its customers’ eyes. Then, understand how to improve their services, which is, in the end, beneficial for the customer.
What Will You Need?
To participate in the Rona Survey, you will need to meet the following requirements:
- Have a computer, laptop, or mobile device (tablet or smartphone).
- Have a cable or wireless internet connection.
- Be an adult and a legal resident of Canada.
- Have a Rona receipt or bill – OPTIONAL.
Keep in mind that only customers of Rona, Rona Home & Garden, and Réno-Dépôt stores are eligible for registration in the survey based on a receipt or bill. So, the company does not address this survey to customers of its franchised stores.
How to Participate in the Rona Survey?
Here are the steps to correctly fill in the Rona Survey if you are a customer of the aforementioned stores:
- First, go to the official Rona Survey page: opinion.Rona.ca.
- Then, choose your preferred language: Your two options are English and French.
- Enter the access code to the survey. You can find it at the bottom of the bill or receipt. You can then click the “Enter the Survey” button.
- Most noteworthy, answer the questions regarding your experience, product variety, and employees’ attitudes.
- Finally, finish the survey by clicking the “Finish” button.
However, customers who do not have a receipt or bill can participate by writing the following details on a plain paper:
- First and last name.
- Complete address.
- Phone number.
- E-mail address.
- An original essay about their first visit to a Rona store.
It’s important to write these down by hand since mechanical reproductions or printed versions are disqualified.
The envelope should have The “$1,000 per month thanks to the RONA Inc. Customer Satisfaction Survey or the RONA Inc. Installation Service Survey” Contest written on it. So, it should be mailed to their Head Office, mentioning “In attention of the Marketing Service”. Furthermore, you can find the mailing address for the Rona Head Office below.
Useful Information about the Rona Survey
Rona Official Website: www.Rona.com
Rona Survey Website: www.opinion.Rona.ca
The reward for completing the Rona Survey is a gift card of C$1,000 per month for further shopping in Rona stores. A customer is limited to earning the prize once for the entire contest period.
The typical business hours for Rona stores are Monday through Friday. From 7:00 AM to 9:00 PM, Saturday from 7:00 AM to 8:00 PM, and Sunday from 8:00 AM to 6:00 PM. However, given the large number of brands operated by the company. However, these might vary. You can find out the exact business hours of a Rona location nearby. So, use their “Find a Store” function on their official website.
Rona has over 500 locations in Canada. To find the nearest Rona store near you, please refer to their official website. Then, use the “Find a Store” tool.
Here is how you can contact Rona if you want to further inquire about their services, products, and stores:
Mailing address of Rona Head Office: 220 Chemin du Tremblay, Boucherville, Quebec J4B 8H7
Rona toll-free phone number: 1‑866‑283‑2239, available Monday to Friday from 8:00 AM to 8:00 PM ET
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