SMG is a company that helps businesses grow using a variety of techniques and practices, including customer satisfaction. Therefore, taking the time to analyze what customers think about their services through the SMG survey is an important routine for company’s employees.

Since this is their main sector of activity, SMG is specialized in finding out what customers appreciate and what would require more time and attention. If you used SMG’s services and want to make your opinion heard by the company, fill out the survey and let them know your perspective on their services.

the SMG survey logo
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SMG – About Company

Founded in 1991, SMG stands for Service Management Group and follows the service profit chain model, which states that satisfied employees lead to satisfied customers and profit increase. They offer a wide array of services for improving consumer experience on an international level, but their signature services include:

  • Measurement of customer experience;
  • Engagement of employees in day-to-day and long-term practices;
  • Specialized feedback;
  • Social Media monitoring;
  • Brand research and management.

During their 25 years of activity, Service Management Group developed partnerships with almost 400 brands to provide better insights and solutions to their customers. SMG reporting is based on customer experience surveys, market analysis, and their experience in the field. Over 600 employees work to improve their clients’ businesses worldwide. Their most noteworthy customers include The Cheesecake Factory or Hard Rock Cafe.

What is the SMG Survey?

The SMG survey is a short questionnaire that can be completed by a representative of a company which made use of SMG reporting features. If your company benefitted from Service Management Group’s assistance or if their services were not what you expected, fill out the SMG survey and make your opinion heard. The company treats survey responses with attention to make sure their services become top of the line.

What You Will Need

To fill in the SMG survey and let them know how working with them impacted your company, you need to have the following resources:

  • A PC, laptop, tablet, or mobile device.
  • A reliable cable or wireless internet connection.
  • A few minutes to spare.

How to Participate in the SMG Survey?

To correctly participate in the SMG facility satisfaction survey, carefully follow these steps:

  • Type in the official web address of the survey in your browser:

the first page of the SMG survey
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  • Read the company’s message.
  • Click the “Start Survey” button on the right of the screen.
  • Select the location where you received the survey invitation.
  • Type in your contact information to let them know what company you represent.

Note: The Service Management Group survey alternates between asking your information before answering the questions, or as the last step of the SMG survey.

  • Answer the questions regarding your satisfaction with their reporting, the effectiveness of the changes they implemented to your business and its day-to-day activity, the long-term plan SMG customized for your activity, etc.
  • Type in any other observations that were not covered by the survey’s questions.
  • Type in your contact information to let them know what company you represent.

Note: The Service Management Group survey alternates between asking your information as a last step of the SMG survey or after clicking the “Start Survey” button.

Useful information about the SMG Survey

Here are some useful links that will provide information on the Service Management Group and their survey website:

Service Management Group Official Website:

Service Management Group Survey Website:

SMG Hours

Employees at Service Management Group typically work Monday through Friday from 8:00 AM to 5:30 PM. You can use the phone numbers listed in the “How to Contact SMG” section below in this timespan.

SMG Locations

In the U.S., the headquarters of Service Management Group are located in Kansas City, but they have another office in Boston. Service Management Group also has offices in Tokyo, Japan, and London, United Kingdom.

SMG Kansas City address: 1737 McGee St, Kansas City, Missouri 64108.

How to Contact SMG

If you want to become a customer or a partner of the Service Management Group, you can contact them through the following means:

Kansas City Headquarters phone number: 1.800.764.0439

Boston Office phone number: 1.617.501.3544

London Office phone number: +44 (0)20 3463 0700

Tokyo Office phone number: +8 (1)03 4580 2700

However, you can also use the form on their “Contact Us” page. Service Management Group is also responsive to messages received on Social Media: Facebook, Twitter, or LinkedIn

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