Moe’s survey is a method of reviewing the satisfaction of Moe’s customers. The company is interested in providing the best dishes and services as per their standards, hence the need for a survey. The first step is finding out how satisfied and dissatisfied their clients are in certain aspects. After this, Moes can improve their lacking services or products. Therefore, the company provides a better experience for its customers.

Here is some general info about Moe’s restaurants:

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Moe Company

Moe’s Southeast Grill, also known in short as Moe’s, was founded in December 2000 in Atlanta, Georgia. Focus Brands purchased the company in 2007. Even though there are over 700 Moe’s restaurants in the U.S at the moment, the number decreased over time. The fast-casual restaurant offers Mexican dishes and meals. In fact, Moe’s Tex Mex earned the company the award for 2016’s best fast-casual Mexican restaurant.

What is the Moe’s Survey?

The Moe’s survey is a questionnaire that customers can complete. This will let the company know how their experience in a Moe’s restaurant was. It covers matters like food quality, pricing, employee attitude and friendliness, service duration, and overall impression of customers’ visits.

What Will You Need?

To participate in the Moe’s Survey, you will need a PC, laptop, or mobile device and an internet connection. Although useful, a receipt is not needed to fill in the survey. Customers need to fill in the store number which is typed on the receipt.

However, customers who no longer have a receipt can still fill out the survey. If this is your case, you can ask your local restaurant for their store number. Then, you can proceed to normally fill out the survey.

How to Participate in the Moe’s Survey?

To correctly fill out the Moe’s survey and be eligible for the rewards available, customers need to closely follow these steps:

Hint: You can use the “Next” and “Back” buttons while filling in the survey to navigate from one page to another. Doing so will not erase or change any of your answers without your will.

moes survey page 1
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  • Confirm the store location. To change it, you can click the Back button.
  • Enter the date and time of your visit. Customers can find these on their receipts. Then, select your order preference and type in your order’s value.
  • After that, proceed to answer the questions about the service. This includes the accuracy of your order, greetings, etc.
  • Rate your overall satisfaction with the last visit to a Moe’s restaurant.
  • Also, rate your satisfaction degree with individual criteria: Interaction with staff members, duration and efficiency in the restaurant, food quality, atmosphere, and pricing.
moes survey page 6
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  • Rate how likely you are to return to and recommend a Moe’s restaurant.

Additional Steps

  • Now, you can type in any other aspects worth mentioning that the survey’s questions did not cover so far.
  • Select the product you ordered or want to review. If you did not order any of the listed products, select the last option.
  • Rate how satisfied you were with one of the two aforementioned products and how likely you are to order it again, if you ordered any.
  • Choose the base protein in your dish of choice.
  • After that, type in why you would or would not repurchase said dish.
moes survey page 12
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  • Check the appropriate answers to how often you visit a Moe’s location and a fast-casual restaurant.
  • Moe’s offers the possibility of providing feedback about other brands. If you are a customer of brands that use InMoment as their customer experience management, you are eligible. Therefore, you can choose to enter surveys about other brands you use and earn their rewards. Choose if you want to participate in other surveys or not.
  • If you choose to do so, provide your first and last names and your e-mail address and click Next. Therefore, InMoment will have the chance to send you links to those surveys.
  • Finally, write down the validation code displayed on the screen. Then, you can provide this code to the cashier at the next visit to a Moe’s restaurant to benefit from your survey discount.

Useful information about the Moe’s Survey

Official Website: www.moes.com.

Survey Website: www.moessatisfactionsurvey.com.

The reward for filling in the Moe’s survey is a $2 discount for the next entrée you purchase. The cashier will apply the discount within 10 days of filling in the survey. Please keep in mind the reward is not compatible with other offers and discounts.

Operating Hours

Most Moe’s restaurants are open all week long from early morning to late evening or night. However, hours vary. To find out the schedule of a nearby restaurant, refer to the official website.

Moe’s Locations

There are almost 700 restaurants in 38 U.S. states and others in Turkey and Russia. To find the nearest location, please refer to the official website and use the Restaurant Locator feature.

Contact Information

To contact a Moe’s restaurant, you can use the Restaurant locator feature to find a phone number. To enquire about ingredients, practices, or other aspects of food processing by Moe’s, you can use the contact page from the official website.

Headquarters Mailing Address: Moe’s Southwest Grill, Attn.: Moe, 5620 Glendore Dr., Atlanta, Georgia.

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