Jack in the Box Customer Survey featured image showing Jack leaning on the Jack sign, over in the box
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Jack in the Box Customer Survey helps the California-based burger chain find out what you like and don’t like about their products and services. While taking the survey you can get two free tacos and also the chance to help Jack improve its services through your feedback. Jack in the Box is one of the biggest burger chains in the United States. Moreover, it was founded in 1951 by Robert O. Peterson and now has more than 2,200 Quick Serve restaurants in 21 states. Now, you can even get it delivered.

While the corporation itself owns about 130 stores, most Jack in the Box restaurants are franchises, owned by individuals. That is why giving feedback at the corporate level is very important.

In addition, Jack in the Box is well-known for its great value and service and has a remarkable line of burgers including the 100% Sirloin Burger, the Ultimate Cheeseburger, and as well as Jumbo Jack. They also offer other products such as shakes, ice cream, chicken nuggets, breakfast biscuits, salads, tacos, and sandwiches.

The restaurant now offers you the possibility to give your feedback regarding the food freshness and also the quality of service via an online survey. Oh, did we mention they pay in tacos in exchange for the survey?

Recommended Read: Win up to $500 from Taco Bell’s Customer Survey

What You’ll Need

Thus, the JackListens Survey is designed to help Jack in the Box improve its fare and services by receiving honest customer feedback.

You can complete the survey and then get two free tacos. In order to complete the survey you will need:

  • A valid receipt from the restaurant that is no older than 3 days.
  • Knowledge of English or Spanish in order to complete the survey.
  • Of course, an internet connection.
  • A tablet, smartphone, laptop, or desktop computer.
  • Around 15 minutes of your time to answer all the questions in the survey.
  • An email address.
  • A pencil or a pen.

Recommended Read: KFC Customer Survey

How to Take Part in the Jack in the Box Customer Survey

Jack in the Box Customer Survey
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  • To begin the survey head on to www.jacklistens.com.
  • Choose your preferred language: English or Spanish.
  • Enter the 14-digit survey code found on your receipt–you will see that the receipt is only valid for three days from your purchase.
  • Choose the location of the restaurant you last went to and then click on “Yes”.
  • You will have to enter the date and time written on the receipt and choose the service you used, such as Drive-Thru, Carry Out, or Dine-In.
  • Then answer the questions about your order and experience with the restaurant.
  • After you click on the button to continue the service you will be asked to rate your level of satisfaction.
  • There are several questions regarding your visit and at the end of the survey, you receive a validation code that you need to write down on your receipt.
  • If you take the receipt with you on your next trip to a Jack in the Box restaurant within 7 days from completing the survey you will get 2 free tacos with your next purchase.

Jack in the Box Survey Usability Score

  • Laptop/PC experience: 5/5 stars
  • Smartphone experience: 4.5/5 stars
  • Tablet experience: 4.5/5 stars

Useful Information about the Survey

Official site: www.jackinthebox.com Survey site: www.jacklistens.com Incentive: You get two free tacos and the chance to improve your favorite burger chain’s customer service.

How to contact Jack in the Box

The official website for Jack in the Box contains a lot of information about their products and you can use the contact form on the website to ask questions or comment on the services they provide but there are also other ways in which you can contact Jack in the Box.

Furthermore here are some of the ways:

1. Contact Form: You can contact the restaurant by using the contact form on their official website. Go to https://www.jackinthebox.com/contact and complete the form.

2. Post Mail: If you want to contact Jack in the Box via post mail you can send a letter to this address: JACK IN THE BOX INC. Attn: Guest Relations 9330 Balboa Ave. San Diego, CA 92123-1516

3. Phone number: If you wish to speak to someone in person you can call at (858) 522-4716. Jack in the Box Hours of Operation: Monday – Wednesday 5 am to 9 pm, Thursday and Friday 5 am until midnight, Saturday 7 am to midnight and Sunday 7 am to 5 pm PST.

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  1. very disappointed. Monster taco was a monster shell the stuffed jalapeños was cold cheese not even completely melted. I ordered two tacos glad they screwed that up and only did one . don’t care for any free stuff only thing I found OK was my coke and I can get that at McDonald’s for $1
    Drive thru #188 jtb#641


  2. David S. Anderson

    I have recently had the pleasure of ‘rediscovering’ Jack’s after 30 years of non-patronage. I grew up in Point Loma, Ca., (San Diego) not far from the original Jack’s at Voltaire St. and Sunset Cliffs Blvd., and ate there often after surfing in Ocean Beach, and all through High School. I’m not sure why I stopped, but for many years I did not go to Jack’s ….anywhere.
    About a year ago I suddenly decided to give it a try in my new locale in the Monterey, Ca. area.
    I tried the store on Munras Ave. in Monterey and the store on Fremont St., each a few times, and found that I was not convinced that my decision to return was a sound one. I won’t state the reasons, for they are not important here.
    I then happened upon your store in the Del Rey Oaks area which according to my receipt is store #3478. I usually go there late and have truly enjoyed the food each time. The employees are friendly, helpful, positive, and always get my order right. This is important to any business. Further, I have found that this particular store is one of the cleanest and most orderly of any fast-food restaurant chain that I have ever been in. The items are always fresh, hot, and well made.
    I am only writing this comment to commend your organization for having a refreshing and comfortable place for someone such as myself to drive the distance (I live in Pacific Grove, Ca. near Asilomar Beach) and know that what I buy there will be to my liking.
    Thanks again for the good work and all the fun over the last 6 decades.
    David S. Anderson
    only a personal


  3. This Jack n the box has a new mgr. n it’s about time they hire polite employees.The cashier Michelle in the morning is polite,helpful friendly n always brightens my day with her smile n service. Also the cooks in back are friendly and make my food fresh n always gud.This makes my morning coffee n breakfast run an enjoyable expierence.


  4. Hey Mr. Jack , Gabe here from El Paso Tx. Just wanted to say big fan! When I was in high school after a tough football practice, I’d go to one of your establishments and If I had enough lunch money saved from the week , I’d treat myself to a glorious sourdough burger. Years have passed and I still enjoy one. Do me a favor please! Bring back chilli cheese curly fries as an option and a burger from about ten years back. The bacon and cheese ciabatta burger!!!!!!! If you did I’d appreciate it. Thanks from El Paso


  5. Jack in the box #177;Horrible. 4 visits in 6 months and only got the right order once. Staff is rude and not trained to deal with the public. No customer service skills. Will not be returning. Tried to complete the survey, but it kept skipping to the last page thinking me for my time, but I never got to complete the survey.


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