Jack in the Box Customer Survey
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Jack in the Box is one of the biggest burger chains in the United States. It was founded in 1951 by Robert O. Peterson and now has more than 2,200 Quick Serve restaurants in 21 states.

Jack in the Box is well-known for its great value and service and has a remarkable line of burgers including the 100% Sirloin Burger, the Ultimate Cheeseburger and the Jumbo Jack as well as other products such as shakes, ice cream, chicken nuggets, breakfast biscuits, salads, tacos, and sandwiches.

The restaurant now offers you the possibility to give your feedback regarding on the food freshness and quality of service via an online survey.

What You’ll Need

The JackListens Survey is designed to help Jack in the Box improve its fare and services by receiving honest customer feedback.

You can complete the survey and then get two free tacos. In order to complete the survey you will need:

  • A valid receipt from the restaurant that is no older than 3 days.
  • Knowledge of English or Spanish in order to complete the survey.
  • An internet connection.
  • A tablet, smartphone, laptop or desktop computer.
  • Around 15 minutes of your time to answer all the questions in the survey.
  • An email address.
  • A pencil or a pen.

How to Take Part in the Jack in the Box Customer Survey

Jack in the Box Customer Survey
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  • To begin the survey head on to www.jacklistens.com. Choose your preferred language: English or Spanish. Enter the 14-digit survey code found on your receipt. You will see that the receipt is only valid for three days from your purchase.
  • Choose the location of the restaurant you last went and then click on “Yes”.
  • You will have to enter the date and time written on the receipt and choose the service you used, such as Drive-Thru, Carry Out or Dine In.
  • Answer the questions about your order and experience with the restaurant.
  • After you click on the button to continue the service you will be asked to rate your level of satisfaction.
  • You will be asked several questions regarding your visit and at the end of the survey, you will receive a validation code that you need to write down on your receipt.
  • If you take the receipt with you on your next trip to a Jack in the Box restaurant within 7 days from completing the survey you will get 2 free tacos with your next purchase.

Jack in the Box Survey Usability Score

  • Laptop/PC experience: 5/5 stars
  • Smartphone experience: 4.5/5 stars
  • Tablet experience: 4.5/5 stars

Useful Information about the Jack in the Box Survey

Official site: www.jackinthebox.com Survey site: www.jacklistens.com Incentive: You get two free tacos and the chance to improve your favorite burger chain’s customer service.

How to contact Jack in the Box

The official website for Jack in the Box contains a lot of information about their products and you can use the contact form on the website to ask questions or comment on the services they provide but there are also other ways in which you can contact Jack in the Box.

Here are some of the ways:

1. Contact Form: You can contact the restaurant by using the contact form on their official website. Go to http://www.jackinthebox.com/contact and complete the form.

2. Post Mail: If you want to contact Jack in the Box via post mail you can send a letter to this address: JACK IN THE BOX INC. Attn: Guest Relations 9330 Balboa Ave. San Diego, CA 92123-1516

3. Phone number: If you wish to speak to someone in person you can call at (858) 522-4716. Jack in the Box Hours of Operation: Monday – Wednesday 5 am to 9 pm, Thursday and Friday 5 am until midnight, Saturday 7 am to midnight and Sunday 7 am to 5 pm PST.

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2 Comments

  1. very disappointed. Monster taco was a monster shell the stuffed jalapeños was cold cheese not even completely melted. I ordered two tacos glad they screwed that up and only did one . don’t care for any free stuff only thing I found OK was my coke and I can get that at McDonald’s for $1
    Drive thru #188 jtb#641

    Reply

  2. David S. Anderson

    I have recently had the pleasure of ‘rediscovering’ Jack’s after 30 years of non-patronage. I grew up in Point Loma, Ca., (San Diego) not far from the original Jack’s at Voltaire St. and Sunset Cliffs Blvd., and ate there often after surfing in Ocean Beach, and all through High School. I’m not sure why I stopped, but for many years I did not go to Jack’s ….anywhere.
    About a year ago I suddenly decided to give it a try in my new locale in the Monterey, Ca. area.
    I tried the store on Munras Ave. in Monterey and the store on Fremont St., each a few times, and found that I was not convinced that my decision to return was a sound one. I won’t state the reasons, for they are not important here.
    I then happened upon your store in the Del Rey Oaks area which according to my receipt is store #3478. I usually go there late and have truly enjoyed the food each time. The employees are friendly, helpful, positive, and always get my order right. This is important to any business. Further, I have found that this particular store is one of the cleanest and most orderly of any fast-food restaurant chain that I have ever been in. The items are always fresh, hot, and well made.
    I am only writing this comment to commend your organization for having a refreshing and comfortable place for someone such as myself to drive the distance (I live in Pacific Grove, Ca. near Asilomar Beach) and know that what I buy there will be to my liking.
    Thanks again for the good work and all the fun over the last 6 decades.
    Sincerely,
    David S. Anderson
    only a personal

    Reply

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