Pollo Tropical is an American restaurant chain. So, their specialty is the Caribbean cuisine and their headquarters are in Miami-Dade County, Florida. Founded in 1987 by Larry and Stuart Harris, the chain is present in over 180 states. So, to show appreciation, the founders have a survey on the chain’s official website. Also, if you complete the Pollo Tropical survey, you win a validation coupon to use on your next visit.

Pollo Tropical is famous for its black beans, rice, and marinated grilled chicken. Then, be sure to order one of these dishes when you’re in The North, Central, or South America.

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What is the Pollo Tropical Survey?

The Pollo Client satisfaction survey is the chain’s way of improving service. So, complete it online and you’ll do two things. One: you’ll make it easier for other customers to enjoy the best the restaurant has to offer. Two: you win a validation code. Also, the customer satisfaction survey includes an open questionnaire. Answering them will take 6 minutes. So, to help the whole process, keep a valid receipt near. If you want, you can take part in the sweepstakes. Then, the results will be made public shortly.

What Will You Need?

The Pollo Tropical survey requires essential actions. Here you go:

  • Use a mobile device or a computer with an Internet connection.
  • Speak English or Spanish.
  • Have a valid Pollo Tropical receipt.
  • Allow 6 minutes to complete the survey.
  • Read the Privacy Policy.
  • Complete the survey within 7 days after your visit.

How to Participate in the Pollo Tropical Survey?

Here’s how to complete the Pollo Tropical customer visit survey and win coupons:

pollo tropical survey screenshot
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  • Choose English or Spanish.
  • Enter the 16-digit coupon code at the bottom of the receipt invitation.
  • Enter the 5-digit passcode at the receipt’s bottom.
  • Click Start.
  • Wait for questions to appear on your device’s screen.
  • Answer them one by one in order.
  • Click Submit once you’re done.

So, by rating your experience, you have the chance to win important prizes.

Pollo Tropical Survey Usability Score

PC/Notebook usability rating: 4/5. A strong Internet connection helps you complete the Pollo Tropical survey in 5-6 minutes.

Smartphone usability rating: 3/5. The mobile page is a bit clunky. You can answer the questions in 7 minutes.

Tablet usability rating: 3/5. This one is the same as the smartphone page.

Useful Information

Pollo Tropical Official Website: www.pollotropical.com.

As soon as you visit the site, you’re welcomed by delicious menus. So, find out more about their ingredients, select your dish, then order it online. Then, click Pollo Rewards to discover contests, deals, and much more. Also, they offer catering for different gatherings, too, and prices are some of the best in town.

Pollo Tropical Survey: www.pollolistens.com

Feeling ready to speak your mind on the chain’s services? So, you have an online questionnaire waiting for you. Then, find your Pollo Tropical receipt, make sure it’s valid, and go to the survey page. Then, answering the questions there will take 6 minutes tops.

Pollo Tropical Locations

The restaurant chain is present in over 180 in North America. Tennessee, Florida, Texas, and Georgia have the largest number of restaurants. Pollo Tropical is also available in Central and South America. So, some of the states you’ll find them in are Guatemala, Honduras, Puerto Rico, Venezuela, and Panama.

Operating Hours

The best way to know when to visit a Pollo Tropical restaurant is to enter your zip or city. So, to do this, open their Store Locator. Once you’re done, you’ll have a map that will let you select your location. So, check and see if you find a restaurant close to your place.

Contact Information

If you have questions for Pollo Tropical, they’ll provide answers via many channels. Then, the complete list is below.

  • Contact Pollo Tropical by Phone

For media inquiries, you can call them here: 305-670-7696.

  • Contact Pollo Tropical via email

Before you send an email, head over to the FAQ section. So, if you don’t find anything there, click the General Inquiry section. Next, complete the fields there.

  • Contact Pollo Tropical via mail

Mailing address:

Pollo Tropical Corporate Office and Headquarters

7300 North Kendall Drive, 8th FloorMiami, FL 33156


FL 33156

Have you recently eaten at a Pollo Tropical restaurant? So, if yes and you want to complete their satisfaction survey, go to www.pollolistens.com. Don’t know how to complete it? You’re welcome to read our report. Then, have fun with the prizes that come at the end!

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