ToysRUs requires no introduction as it is one of the largest & most respected juvenile-products retailer in the United States. At present, the corporation operates over 2000 stores around the globe. You can find the ones closes to you by using the store locator tool on the official website. ToysRUs also owns and operates several eCommerce sites including etoys.com, toysrus.com and www.babiesrus.com.
The first BabiesRUs location opened in Westbury approximately 20 years ago. Today it is known as one of the best specialty baby product retailers. It currently operates around 260 stores in the United States. On the official website you can find BabiesRUs locations that are closest to you.
The fact that BabiesRUs has become one of the leading specialty baby product retailers in the country is no coincidence. The company knows that in order to achieve worldwide appreciation it must put its customers first. For this purpose it has created an online guest satisfaction survey that customers can fill out. By completing this survey you are contributing to the improvement of services at BabiesRUs.
What you Will need for the Survey:
– You will need a laptop, tablet or smart-phone and a decent internet connection to access the survey.
– A receipt from BabiesRUs in order to complete the required fields prior to the survey questions.
– Approximately 5-10 minutes of your time
How to take part in the BabiesRUs Survey
- The first thing you need to do is to head over to www.babiesrus.com/brusurvey. This is the official survey website. You will probably be redirected to the foresee platform, which is the market search company in charge of the toy store’s surveys.
- Before you begin the survey you will be asked to choose a preferred language between English and Spanish.
- We advise you to read the rules at the bottom of the page before submitting your feedback to the company (they can be found here).
- Once you arrive on the next page you will be asked to enter your valid BabiesRUs receipt information. Enter your 4-digit store code, the access code and the code of the cashier.
- Personal information such as age will be required before you can leave your review or observation.
- Complete the survey and click the submit button. We urge you to give honest answers and show your appreciation (or disapproval) of the company’s services.
BabiesRUs Customer Survey Usability Score
Our usability score takes into account how much time it takes to complete a survey, how well it works across different platforms or devices, and how much information is required prior to leaving an assessment.
- Laptop/PC experience: 4/5 stars – Although the receipt validation process is fairly simple, it may take a while for the user to fill in the information. In terms of speed, the survey is quick and easy.
- Smartphone experience: 2/5 stars – the babiesrus survey isn’t compatible with smartphones. Although it is possible to complete it from a mobile device, it will take longer.
- Tablet experience: 2/5 stars – Tablets are also not compatible with the survey, and you will be able to view it in desktop version.
Useful Information about BabiesRUs’s Survey:
Survey run by ForeSee – an independent market search company
Incentive: Customers who take part in the survey have a chance enter sweepstakes for 500$ babiesrus coupons. The coupon code will be given at the end of the survey. Please keep in mind that only legal residents who are 18-years or older are allowed to take part.
Official BabiesRus website: www.babiesrus.com
Survey website: www.babiesrus.com/brusurvey
Contact Information for BabiesRUs
BabiesRUs is part of the ToysRUs family. This means that you can also use the contact information provided by ToysRUs in order to resolve issues. Toys “R” Us currently serves millions of customers in the United States alone. With over 1.600 stores and several online eCommerce platforms (like BabiesRUs) also come several contact methods that customers can use.
Although the company is trying to keep the allure of childhood (hence the motto ‘where a kid can be a kid’), there are several ‘adult’ problems that may require solving. The customer service team is ready to help you through one of the following channels:
- BabiesRUs Phone Numbers: there are several phone numbers that you can use to get in contact with the team. Here are some of the most important ones:
Customer Relations: 1-800-769-7787
Media: 1-973-617-5900
Sales: 1-866-742-6423
Babies”R”Us Customer Service: 1-888-222-9787 (1-888-BabyRUs)
Online orders: 1-800-869-7787 non-stop for online order issues, from 8AM to 10PM for all other problems.
- Mailing Address: if you are a traditionalist you can also get in touch with BabiesRUs locations by sending a letter. Each store has its own mailing address, and the address for the company’s headquarters is Toys “R” UsOne Geoffrey WayWayne, NJ 07470
- Contact Form: ToysRUs and BabiesRUs share the same type o contact form. If you have any questions related to orders placed, items, return policies, payment options, baby registry, store pick-up, promotional codes etc., or if you simply wish to leave an observation, you should visit this link.
- Live Chat: Even if it is not available at all times, BabiesRUs and ToysRUs websites offer the live chat option. If specialists are available for live chat you will see a green “chat live now” icon under your cart.
- Customer Service Email: As you probably expected, BabiesRUs also offers an email address that you can contact. You can use contactus@toysrus.com if you want to drop a comment, assessment, review or complaint for the customer care team. We tested this contact option and received an automated message from the company stating that an agent will get in touch with us shortly.
- Social Media: You can also leave BabiesRUs feedback or reach out to the team through social media channels.
BabiesRUs – Twitter
BabiesRUs – Facebook
ToysRus – Twitter
ToysRUs – Facebook
- Official website: The official website (www.babiesrus.com) greets visitors with an ample amount of information and categories. We are confident that you will find all the information you need here. You should only contact the team through alternative channels if the solutions provided on the official website do not work.
- Hotline experience: We gave BabiesRUs to get a feel of customer services provided. We were surprised to be picked up by a live agent in less than a minute. The agent was extremely helpful and told us that customer support is available 24/7. You can ask them anything about printable codes, store locations, feedback and assessment forms etc. In addition to this, most problems are answered in the FAQ section of the website.
BabiesRus Hours of Operation:
Most BabiesRUs locations respect the following schedule:
Monday – Saturday: 9.30 AM – 9.30 PM
Sunday: 10:00 AM – 7:00 PM