Lord and Taylor is the oldest upscale, specialty-retail department store in the United States of America. The store was founded in 1826 on Catherine Street in Manhattan. Nowadays Lord and Taylor owns 50 stores as well as an online store. Its main competitors are Barneys, Neiman Marcus, Bergdorf Goodman, Bloomingdale’s, Nordstrom and Saks Fifth Avenue. If you have shopped recently at Lord and Taylor why don’t you leave them your feedback by completing the Lord and Taylor Customer Service Survey online? If you will provide your assessment you will get the chance of winning a $500 gift card.
Lord and Taylor has a long history of innovations. It was the first store to present Christmas windows. Filled with holiday displays rather than merchandise it soon attracted more customers. They were also the first retailer to open a branch store, in Manhasset 1941. A trademark of Lord and Taylor is the fact that they play the national anthem before each business day. In 2007, Lord and Taylor received the honorary title of New York City Landmark.
What is the Lord and Taylor Customer Service Survey?
The Lord and Taylor Customer Service Survey is an online questionnaire devised to improve customer services. Therefore customers are invited to provide their reviews on the company’s customer care and products. By doing so, the company can assess its customer service policy and strive to improve it. Moreover, by leaving your evaluation of the Lord and Taylor customer service you will have the opportunity to enter their sweepstakes and win a $500 gift card.
What Will You Need?
To be able to participate in the Lord and Taylor Customer Service Survey you will need the following:
- Have Internet connection through a device such as a PC, laptop, tablet or smartphone.
- Have a recent Lord and Taylor receipt as you will be required to provide a few information found on it.
- Basic knowledge of the English language to be able to go through the questions with ease.
- Be at least 18 years of age.
- Be a citizen of one of the 50 U.S.A. states and the District of Columbia.
- About 10 minutes of your time to be able to through the questions carefully.
How to Participate in the Lord and Taylor Customer Service Survey?
- Visit the Lord and Taylor Customer Service survey page and fill out the required fields.
- Enter the bar code located on top of the receipt.
- Enter the date, time of day and purpose of visit.
- Fill in the area of store visited,if the personnel was helpful and if they wore name tags.
- Then continue by answering if there was a Sales Associate present in the department you visited.
- From the options made present select how long it took for a Sales Associate to greet you.
- Select if you managed to get assistance from an associate when needed.
- Then click on how knowledgeable about the merchandise the Sales Associate was.
- Then select if the associate listened to your needs and if he/she suggested alternative items.
- Continue by specifying if the associate was able to assist you.
- From the options made available select if the associate offered to find required items from another store in the event in which you could not find what you needed.
- Then rate the level of satisfaction of certain aspects during your experience at the store.
- Afterwards answer if you would come again at the store and would recommend it to others.
- Provide your evaluation on what aspect during the store experience meant the most to you as well as evaluating if a particular associate provided exceptional service.
- Select if you were notified about Lord and Taylor Credit Card or not.
- And lastly select what age group describes you best.
- Upon completing the survey you are automatically enlisted in the $500 gift card sweepstake.
Lord and Taylor Customer Service Survey Usability
Laptop/PC experience: 5/5 stars.
Smartphone experience: 4/5 stars.
Tablet experience: 4.5/5 stars.
Useful Information about Lord and Taylor Customer Service Survey
Lord and Taylor Official Website: www.lordandtaylor.com.
We recommend visiting the Lord and Taylor official website for more information regarding products, trends, discounts and prizes. Their online website is frequently updated with latest news about trends and discounts. So make sure to keep an eye out for the best clothes and accessories that suite you.
Lord and Taylor Survey Website: www.ltexperience.com.
Access the link to complete the survey if you purchased any Lord and Taylor product lately. Just have the receipt nearby and take a few minutes off to rate your satisfaction.
Incentive: By participating in the Lord and Taylor Customer Service Survey you will enter a $500 gift card sweepstake.
Lord and Taylor Hours of Operation
Lord and Taylor’s hours of operation depend on the area the store in question is located. Normally they are open from Monday to Sunday. For detailed information about their hours of operation we recommend visiting their website. Under the store locator option at the bottom of the page you can choose exactly the nearest store and gain knowledge of their hours of operation.
How to Contact Lord and Taylor
Lord and Taylor offers a number of means through which they can be contacted:
- By Phone
For any inquiries Lord and Taylor can be contacted through the Customer Service phone number: 1-800-223-7440.
- By E-mail
On the Contact Us page located on the official website you can send them your question and they will reply via e-mail. Just make sure to fill in the required fields such as your e-mail address.
- ThroughSocial Media
Alongside traditional forms of getting in touch with them, Lord and Taylor set up different social media channels.
Lord and Taylor: Facebook.
Lord and Taylor: Twitter.
Lord and Taylor: Pinterest.
Lord and Taylor: Youtube.
This brings to an end our Lord and Taylor Customer Service Survey information. If you have any questions about the survey’s process, requirements or any other thoughts regarding this appreciation process, feel free to share them with us. Simply leave a message in the comment box below and we’ll get back to you. Good luck!
Current average ratings.