Kay Jewelers is an American jewelry brand and store chain own by Signet Jewelers. The over 1200 Kay specialty stores in 50 states, however, operate under the famous company called Sterling Jewelers Inc., headquartered in Akron, Ohio. With more than 90 years of experience in jewelry sales they have grown a business focused on providing excellent services and products at good prices. If you have recently purchased any item from this specialty jewelry store, now you have the opportunity to leave your feedback by completing the Kay Jewelers Customer Service Survey.

As a company committed to please their customers and offer the best merchandise assortment in their niche, Kay Jewelers are open to receive their customers’ opinion on their services. Their staff is thus trained to assist you and help you choose the products that best meet your expectations, budget and needs.

Kay Jewelers Logo
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On their website, as well, you can find out more about their offer. Apart from jewelry, Kay Jewelers offer a diverse range of products such as eyeglasses, silverware sets, electric razors and kitchen appliances. If you are looking for a special gift, you can opt for musical jewelry boxes. The store chain, however, is specialized in engagement and wedding rings. No wonder their slogan is ‘Every Kiss Begins with Kay’.

What is the Kay Customer Service Survey?

The Kay Customer Service Survey is an online questionnaire especially created for Kay customers to assess their customer service policy. The survey gathers customer satisfaction feedbacks in order to improve the Kay customer care practices. Also, by participating in such survey not only you will be rewarded, but you will contribute to an enhanced shopping experience next time you visit one of their stores.

Kay Jewelers is a company that values your review on their services and products. They are committed to offer you the best shopping experience possible. That is why Kays Customer Service representatives invite you to be honest when you share your customer experience with them.

If you wonder what’s there for you if you decide sparing a few minute of your time to leave your evaluation, there are monthly drawings which can bring you a $1000 prize consisting of a Kay Jewelers gift card.

What You Will Need

Taking part in the Kay Customer Service survey is easy. In order to participate in this Customer Feedback Promotion, however, you are required the following:

  • Internet access through a laptop, smartphone, tablet, desktop or PC.
  • Have a recent Kay Jewelers receipt as you will be asked to provide a code found on it.
  • Take the survey within 3 days of the date you have made the purchase.
  • Know English at a basic level as all questions are brought to you in English.
  • According to the Sweepstakes Rules you have to be a legal resident of the fifty United States and the District of Columbia.
  • Be 18 years of age or older.
  • Comply with the rules of the Kay Jewelers Customer Service Survey.
  • Have around 5-10 minutes to spare in order to successfully complete the online questionnaire and enter the Sweepstakes drawing.

How to Participate in the Kay Jewelers Customer Service Survey?

Participating in this customer feedback survey is self-explanatory. However, we will present all the process for you to save time. To begin with, you are given the chance to take the survey either online, by phone or my email. The first option implies logging on to the survey website – www.survey.kay.com, while the second option requires calling the following toll-free phone number: 1-866-449-0026.

As concerns the third option, you can enter the survey drawing by sending a postcard with your details. As a must, you need to hand print the specific Sweepstakes number you are entering. We will provide the mail address in the Useful Information section found at the end of our guidelines.

Next, here are the steps you need to take when completing the survey online:

  • First, go to the Kay Jewelers Customer Service Survey page and make sure you read the Sweepstakes Rules.
  • After reading and complying with their terms of participation, click on the ‘Continue’ button.
  • Next, you will be required to enter the 11-digit ID code located on your receipt just below the phone number provided for the survey. After typing the correct ID code, click on the ‘Continue’ button.

Kay Jewelers Customer Service Survey page 1
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  • You will be asked a series of questions about the quality of services and products found at the store located of your recent purchase.
  • Finally, you will be required to provide your contact details in order to enter the Sweepstakes monthly drawing. This personal information includes your name, age, address, phone number and email address.

Kay Jewelers Customer Service Survey Usability

Laptop/PC experience: 5/5 stars.

Smartphone experience: 4/5 stars.

Tablet experience: 4.5/5 stars.

Useful Information about the Kay Jewelers Customer Service Survey

Kay Jewelers Official Website: www.kay.com.

If you are looking for more information about this specialty jewelry retailer or about their offer and promotions, you can access their official website.

Kay Jewelers Customer Service Survey Website: www.survey.kay.com.

This link will take you directly to the survey page. All you have to do s follow the steps already presented.

Incentive: By taking part in the Kay Jewelers survey you get the chance to enter their Sweepstakes drawing and win the generous prize of $1000 Kay Jewelers Gift Card. This prize is offered each month until January 30, 2016.

Kay Jewelers Hours of Operation

Due to the great number of stores located across the States, the Kay Jewelers Hours may vary. That is why we recommend you to call their Customer Service phone number and inform about the store that interests you. You can find the closest location to your house by using their Find a Store Tool found at the top of their official website.

How to Contact Kay Jewelers

For any questions or inquiries you may have, there are several ways to get in touch with Kay Jewelers Customer Service representatives. Here is how you can reach out to them:

  • Send Them an Email

You may contact the Kay Jewelers Customer Service Team by completing their contact form online. Enter your details, select the reason for contacting them, type your comments and press ‘Submit’

  • Give Them a Call

For instant answers to your questions,

Kay Jewelers Customer Service Phone Number: 800-527-8029.

  • Send Them a Letter

For many customers sending a letter to Kay Jewelers Customer Service representative may sound outdated.  However, if you find it convenient you can contact them this way and even participate in the survey and sweepstakes drawing by sending a postcard. Here is Kay Jewelers’ mail address for their current promotion:



PO Box 6041, Sherman Oaks, CA 91413

  • Get Connected & Share Your Opinion and Appreciation on Social Media Channels

Kay Jewelers: Facebook.

Kay Jewelers: Twitter.

Kay Jewelers: Pinterest.

Kay Jewelers: Youtube.

Kay Jewelers: Instagram.

This concludes our Kay Jewelers Customer Service Survey information. If you have any thoughts, concerns or questions as regards this assessment, appreciation and evaluation process, please don’t hesitate to drop us a line in the comment section below. We’ll get back to you as soon as possible. Thanks & Good luck!

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